Key Request FAQs
Q - Where do I pick up my key?
A - From the office of Facility Management; Parker Hall; 310 E Lewis St.
Q - I submitted my key request last week and haven’t heard anything, who can I contact?
A – You may contact the office of Facility Management; 2-2001
Q – How long does it take to get my key?
A – The average turnaround time from receipt of a request submitted correctly is 4 business days. Please keep in mind, if the request needs to be returned for any reason the wait time will be longer. Also, during the busy times of semester beginning and semester ending (graduation) a key request can take up to 2 weeks to be fulfilled.
Q – Can I bring my money to Parker Hall to pay for my key?
A – No, all keys must be paid for at the Cashiers office located in the Student Union.
Q – I’m out of town for a few days and I have a notification that my key is ready to be picked up. Can my co-worker pick it up for me?
A – No, all keys must be picked up and signed for by the requestor.
Q – I can’t find my UL ID. Can I use my license for identification when I pick up my key?
A – No, only a UL identification card is acceptable.
Q – I’m going to be on leave for 6 weeks and a temp will be coming in to help. Can I leave my key for the temp to use while I’m out?
A – No, you must return your key to Facility Management just prior to your leave. The temp employee will have to have justification from the Department Head or Dean for a key assigned to them while you are out.
Q – I only need a key for a special event after hours, can I get without a key request?
A – Yes, you will need to contact Kara Viator for a Facility Use Form.
Q – I have student workers in my department who may need access to a space from time to time. If a student cannot be issued a key, how do I handle this?
A – The student should be responsible for coordinating or meeting with the supervisor or department head to provide access when needed.
Q – I’m unavailable to come during the time for key pick as emailed to me. What can I do?
A – Please contact Facility Management when you receive your email; we will work with you to coordinate another time.
Q – Is there a limit to the number of keys an individual can have?
A – No, however there can be no keys duplicated; 2 or more of the same key cannot be issued to the same individual.
Q – I locked my key(s) in my office; can Facility Management, Trouble Crew, or UL PD open the door for me?
A – Generally speaking, no. Only another member of your department who has been issued a master or sub-master can re-open the door. If this occurrence happens after business hours, the issue will be addressed the next day after your notification to Facilities Management. Should the situation be a true emergency and you need to gain access immediately; you may contact emergency personnel. Should any fees or charges be incurred to access a university space, the requestor will be responsible for these costs.